Deployment of Hybrid Self-Service Kiosks (VTM)
The need for highly available, accessible, and efficient service leads public organizations to adopt innovative solutions that bridge the gap between digital and human interaction.
H. Balmut Ltd. developed and deployed hybrid self-service kiosks (VTM – Video Teller Machine), enabling advanced services for residents by combining automated self-service with real-time remote human interaction.
The solution covers over 95% of traditional counter services, significantly improving availability and the overall service experience.
How It Works
The kiosk seamlessly integrates cutting-edge technology with human support:
Executing self-service operations through an intuitive interface
Instant transition to a remote service representative via live video and audio
Secure user identification and data authentication
Complete digital end-to-end process fulfillment
A Wide Range of Services in One Place
The terminals support a broad spectrum of transactions:
Payments and card reloads
Cash and check deposits and withdrawals
Instant card issuance (resident cards, membership passes, and more)
Document printing and form submissions
Resident inquiries and information lookup
Advanced Service Experience
Engineered to deliver a fully comprehensive user experience:
Real-time human interaction
Dual-screen configuration—including an intuitive touchscreen for easy operation
Remote assistance and screen control by a live representative
Simple, fast, and accessible interface for every user
End-to-End Technological Solution
Built on an advanced technical infrastructure:
Modular design housing versatile hardware components (cameras, scanners, printers, card readers, and more)
Full integration with core organizational systems
Centralized command-and-control platform for remote management and monitoring
Flexible deployment across diverse locations (municipalities, shopping centers, industrial zones, and more)
Key Benefits
✔ Expanded service availability—up to 24/7
✔ Smart hybrid combination of self-service and human interaction
✔ Reduced counter congestion and shorter wait times
✔ Lower operational costs and increased revenue collection
✔ Wider geographical reach and enhanced accessibility for residents
Future-Ready
The system allows continuous service expansion, cross-departmental integration, and scalable operations—creating an innovative, next-generation service environment.
VTM kiosks represent a major leap forward in public sector service delivery, bringing advanced technology and high-quality human assistance together into one unified solution.
